Bianca Araujo

S

Solutions Engineer, Mercado Libre - technical discovery · integrations · SQL

Mercado Libre
Rio de Janeiro, Brazil · BRT (UTC-3)
6+ years experience
IESE
English, Portuguese
Messaging unavailable

Overview

I work on solutions engineering at Mercado Libre in Rio de Janeiro. Kept net revenue retention above 118% on a $15 million book. Onboarded 59 enterprise customers. Most at home with solutions engineering and SQL. Coffee nerd.

Good reasons to reach out
  • Questions about solutions engineering
  • Second opinions on integrations decisions
  • Thoughtful intros to people in my field
Please don't message about
  • Generic networking requests
  • Agency or outsourcing pitches

Replies within two days

Skills
solutions engineeringtechnical discoverySQLintegrationsdemos

Experience

  1. Solutions Engineer
    Apr 2024 - Present
    Mercado Libre · 2 yr 6 mo · Full-time · Rio de Janeiro, Brazil
    • Cut churn on the solutions book from 15% to 5%.
    • Onboarded 132 enterprise customers.
  2. Customer Success Manager
    Jul 2021 - Apr 2024
    Natura &Co · 2 yr 9 mo · Full-time · Rio de Janeiro, Brazil
    • Kept net revenue retention above 114% on a $23 million book.
  3. Customer Success Manager
    Oct 2020 - Jul 2021
    Meta · 9 mo · Full-time · Rio de Janeiro, Brazil
    • Cut churn on the solutions book from 17% to 6%.

References

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Education

  1. IESE
    MBA, Business Administration
    2022 - 2024
  2. Tecnológico de Monterrey
    Ingeniería, Computer Science
    2016 - 2020

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