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Overview
I work on account management at Kingsway Solutions in Chicago. Kept net revenue retention above 120% on a $37 million book. Most at home with account management and renewals. Parent of two, so mostly sleep-deprived.
Good reasons to reach out
- Thoughtful intros to people in my field
- Speaking or podcast invitations
Please don't message about
- Crypto token projects
- Courses and coaching offers
Replies between meetings, usually same day
Skills
renewalsQBRsGainsightaccount managementchurn reduction
Experience
- Customer Success ManagerOct 2024 - PresentKingsway Solutions · 2 yr 1 mo · Full-time · Chicago, IL
- Kept net revenue retention above 123% on a $34 million book.
- Cut churn on the accounts book from 16% to 4%.
- Onboarded 115 enterprise customers.
References
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Education
- University of FloridaBS, Communications2019 - 2023
Details
Compensation expectations
What they are targeting for their next role.
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Direct contact details
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