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Blake Dean

Sample profile

Customer Success Manager at Kingsway Solutions · Account management · churn reduction, renewals

Works at
Kingsway Solutions
Location
Chicago, IL · CT (UTC-6)
Experience
2+ years experience
Education
University of Florida
Languages
English, Arabic

Overview

I work on account management at Kingsway Solutions in Chicago. Kept net revenue retention above 120% on a $37 million book. Most at home with account management and renewals. Parent of two, so mostly sleep-deprived.

Good reasons to reach out
  • Thoughtful intros to people in my field
  • Speaking or podcast invitations
Please don't message about
  • Crypto token projects
  • Courses and coaching offers

Replies between meetings, usually same day

Skills
renewalsQBRsGainsightaccount managementchurn reduction

Experience

  1. Customer Success Manager
    Oct 2024 - Present
    Kingsway Solutions · 2 yr 1 mo · Full-time · Chicago, IL
    • Kept net revenue retention above 123% on a $34 million book.
    • Cut churn on the accounts book from 16% to 4%.
    • Onboarded 115 enterprise customers.

References

No references yet.

Education

  1. University of Florida
    BS, Communications
    2019 - 2023

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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