Brian Haynes

Chief of Staff at Brook Commerce · Customer operations · workforce planning, automation

Brook Commerce

Toronto, ON · ET (UTC-5)

11+ years experience

Ivey Business School

English, Spanish

Open to work

Messaging unavailable

Overview

Based in Toronto. I work on customer operations at Brook Commerce. Rebuilt the planning process the company still runs every quarter. Before that: BMO and Amazon.

Good reasons to reach out

Roles in customer operations
Thoughtful intros to people in my field

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Agency or outsourcing pitches
Unpaid work or spec projects
Offshore staffing offers

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Skills

supply chainworkforce planningautomationZendeskquality

Open to workLooking for a role

closes in 3 months

Chief of Staff roles in agritech - Toronto or remote

Target roles: Chief of Staff
Level: Staff / Principal
Industries: Healthtech, AI infrastructure
Work mode: Remote
Available: 30 days notice
Work authorization: Authorized to work in the ON
What I'm looking for: Hands-on work on workforce planning with room to mentor.
Not interested in: Contract-only roles

11 years in customer operations. Strongest at automation and workforce planning. Available from next month.

Toronto, ONzendeskqualityworkforce planning

Open

Experience

Chief of Staff
Jan 2026 - Present
Brook Commerce · 9 mo · Full-time · Toronto, ON
- Cut cost per order by 40% with routing and staffing changes.
- Brought support first-response time from 25 hours to under 2.
- Rebuilt the planning process the company still runs every quarter.
Operations Associate
Apr 2024 - Oct 2025
BMO · 1 yr 6 mo · Full-time · Toronto, ON
- Built the privacy programme for launches in 12 countries.
- Secured 4 payments licences.
Program Manager
Jun 2020 - Apr 2024
Amazon · 3 yr 10 mo · Full-time · Toronto, ON
- Cut cost per order by 30% with routing and staffing changes.
- Launched operations in 15 cities.
Operations Associate
Nov 2017 - Jun 2020
Shopify · 2 yr 7 mo · Full-time · Toronto, ON
- Negotiated 485 commercial agreements a year.
- Secured 8 payments licences.
Operations Associate
Aug 2015 - Sep 2017
PwC · 2 yr 1 mo · Full-time · Toronto, ON
- Negotiated 268 commercial agreements a year.
- Secured 8 payments licences.

References

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Education

Ivey Business School
MBA, Business Administration
2015 - 2017
Simon Fraser University
BSc, Business Administration
2011 - 2015

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