Carina Keller

Sample

Senior Product Designer at Klarna · User research · interviews, jobs to be done

Klarna
Berlin, Germany · CET (UTC+1)
7+ years experience
University of Lisbon
English, German
Messaging unavailable

Overview

Senior Product Designer at Klarna, focused on user research. Ran 94 usability sessions and turned them into a research repository. Cut support tickets about research by 26% with clearer copy and states. Before that: Meta and Philips.

Good reasons to reach out
  • Questions about user research
  • Speaking or podcast invitations
  • Thoughtful intros to people in my field
Please don't message about
  • Crypto token projects
  • Unpaid work or spec projects
  • Generic networking requests

Replies between meetings, usually same day

Skills
interviewsdata visualisationjobs to be doneuser researchsynthesisusability testing

Experience

  1. Senior Product Designer
    Feb 2023 - Present
    Klarna · 3 yr 8 mo · Full-time · Berlin, Germany
    • Shipped the research redesign that lifted task completion 30%.
    • Cut support tickets about research by 51% with clearer copy and states.
  2. UX Researcher
    Jul 2021 - Dec 2022
    Meta · 1 yr 5 mo · Full-time · Berlin, Germany
    • Ran 39 usability sessions and turned them into a research repository.
    • Shipped the research redesign that lifted task completion 34%.
  3. Product Designer
    Oct 2019 - Jul 2021
    Philips · 1 yr 9 mo · Full-time · Berlin, Germany
    • Built a component library 28 engineers ship with every day.

References

No references yet.

Education

  1. University of Lisbon
    MSc, Interaction Design
    2021 - 2023
  2. Humboldt University of Berlin
    BA, Interaction Design
    2015 - 2018

Details

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