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Overview
Currently at VNG, where I lead user research with a team of 32. Cut support tickets about research by 40% with clearer copy and states.
Good reasons to reach out
- Questions about user research
- Thoughtful intros to people in my field
- Speaking or podcast invitations
Please don't message about
- Unpaid design tests
- Agency or outsourcing pitches
- SEO and link-building offers
Slower in the last week of each quarter
Skills
synthesisjobs to be doneuser researchusability testingbrand design
Experience
- Director of DesignSep 2022 - PresentVNG · 4 yr 2 mo · Full-time · Manila, Philippines
- Built a component library 50 engineers ship with every day.
- Ran 134 usability sessions and turned them into a research repository.
- Product DesignerAug 2019 - Sep 2022Shopee · 3 yr 1 mo · Full-time · Manila, Philippines
- Cut support tickets about research by 31% with clearer copy and states.
- Built a component library 68 engineers ship with every day.
- UX ResearcherFeb 2018 - Aug 2019Tokopedia · 1 yr 6 mo · Contract · Manila, Philippines
- Shipped the research redesign that lifted task completion 34%.
- Cut support tickets about research by 30% with clearer copy and states.
- UX ResearcherApr 2016 - Feb 2018SK Hynix · 1 yr 10 mo · Full-time · Manila, Philippines
- Built a component library 20 engineers ship with every day.
References
No references yet.
Education
- HKUSTBEng, Human-Computer Interaction2011 - 2015
Details
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