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Catherine Fleming

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Director of Design at Hartwell Consulting · User research

Works at
Hartwell Consulting
Location
San Francisco, CA · PT (UTC-8)
Experience
12+ years experience
Education
University of Wisconsin–Madison
Languages
English

Overview

13 years in product design, the last 1 at Hartwell Consulting, where I lead the research team. Brought the research flows to WCAG 2.2 AA. Most at home with interviews and usability testing.

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Checks messages twice a week

Skills
synthesisuser researchjobs to be doneinterviewsusability testing

Experience

  1. Director of Design
    Feb 2026 - Present
    Hartwell Consulting · 9 mo · Full-time · San Francisco, CA
    • Brought the research flows to WCAG 2.2 AA.
    • Built a component library 71 engineers ship with every day.
  2. Product Designer
    Sep 2022 - Feb 2026
    UnitedHealth Group · 3 yr 5 mo · Full-time · San Francisco, CA
    • Built a component library 55 engineers ship with every day.
  3. Design Manager
    Dec 2020 - Sep 2022
    PepsiCo · 1 yr 9 mo · Full-time · San Francisco, CA
    • Brought the research flows to WCAG 2.2 AA.
    • Cut support tickets about research by 53% with clearer copy and states.
  4. Senior Product Designer
    Jun 2017 - Dec 2020
    Mastercard · 3 yr 6 mo · Full-time · San Francisco, CA
    • Cut support tickets about research by 36% with clearer copy and states.
  5. UX Researcher
    Dec 2014 - May 2017
    Starbucks · 2 yr 5 mo · Full-time · San Francisco, CA
    • Cut support tickets about research by 37% with clearer copy and states.

References

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Education

  1. University of Wisconsin–Madison
    BS, Human-Computer Interaction
    2009 - 2013

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