Chidi Ibe

Sample

Senior Program Manager at Mastercard · process design, SQL

Mastercard
Lagos, Nigeria · WAT (UTC+1)
9+ years experience
University of Nairobi
English, Yoruba
Messaging unavailable

Overview

I've spent 9 years on business operations - first at FirstRand, now at Mastercard. Launched operations in 4 cities. Before that: Hartwell Technologies and EY. Most at home with OKRs and SQL.

Good reasons to reach out
  • Working sessions on OKRs
  • Speaking or podcast invitations
  • Thoughtful intros to people in my field
Please don't message about
  • SEO and link-building offers
  • Offshore staffing offers
  • Generic networking requests

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Skills
strategybusiness operationsOKRsSQLprocess design

Experience

  1. Senior Program Manager
    May 2024 - Present
    Mastercard · 2 yr 5 mo · Full-time · Lagos, Nigeria
    • Cut cost per order by 29% with routing and staffing changes.
    • Ran the bizops program across 10 teams to launch on schedule.
    • Brought support first-response time from 18 hours to under 1.
  2. Operations Manager
    Feb 2023 - May 2024
    Hartwell Technologies · 1 yr 3 mo · Full-time · Lagos, Nigeria
    • Launched operations in 15 cities.
    • Brought support first-response time from 26 hours to under 1.
  3. Program Manager
    Feb 2020 - Feb 2023
    EY · 3 yr · Full-time · Lagos, Nigeria
    • Brought support first-response time from 25 hours to under 1.
    • Rebuilt the planning process the company still runs every quarter.
  4. Operations Associate
    Jan 2018 - Feb 2020
    FirstRand · 2 yr 1 mo · Full-time · Lagos, Nigeria
    • Secured 3 payments licences.

References

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Education

  1. University of Nairobi
    BSc, Operations Research
    2012 - 2016

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