Daniel Brian Wang

Customer Success Manager at EY · Enterprise onboarding · implementation, Gainsight

Chicago, IL · CT (UTC-6)

3+ years experience

University of Wisconsin–Madison

English, Arabic

Messaging unavailable

Overview

I've spent 3 years on enterprise onboarding - first at Databricks, now at EY. Cut churn on the onboarding book from 9% to 6%. Onboarded 57 enterprise customers. Previously at Databricks. Most at home with implementation and APIs.

Good reasons to reach out

Roles in enterprise onboarding
Thoughtful intros to people in my field

Please don't message about

Crypto token projects
Offshore staffing offers
Agency or outsourcing pitches

Answers in batches on Fridays

Skills

project managementGainsightimplementationAPIs

Open to workLooking for a role

closes in 3 months

Lead Customer Success Manager roles in fintech - Chicago or remote

Target roles: Lead Customer Success Manager
Level: Senior
Industries: AI infrastructure, Developer tools
Work mode: Remote
Available: 60 days notice
Work authorization: Authorized to work in the IL
What I'm looking for: Scope to lead enterprise onboarding work, with a manager who gives direct feedback.
Not interested in: Pure people management

3 years in enterprise onboarding. Strongest at Gainsight and implementation. Available from next month.

Chicago, IL · remote OKapisproject managementimplementation

Open

Experience

Customer Success Manager
Aug 2024 - Present
EY · 2 yr 2 mo · Full-time · Chicago, IL
- Kept net revenue retention above 116% on a $6 million book.
- Cut churn on the onboarding book from 18% to 7%.
Customer Success Manager
Oct 2023 - Aug 2024
Databricks · 10 mo · Full-time · Chicago, IL
- Cut churn on the onboarding book from 14% to 7%.

References

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Education

University of Wisconsin–Madison
BS, Economics
2019 - 2023

Details

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What they are targeting for their next role.

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