Danielle Ashanti Mitchell

Senior Customer Success Manager, Elmstead Consulting - account management · renewals · QBRs

Elmstead Consulting

San Francisco, CA · PT (UTC-8)

5+ years experience

Parsons School of Design

English

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Overview

Senior Customer Success Manager at Elmstead Consulting, focused on account management. Cut churn on the accounts book from 10% to 6%. Onboarded 107 enterprise customers. Most at home with expansion and account management.

Good reasons to reach out

Thoughtful intros to people in my field
Working sessions on renewals
Second opinions on expansion decisions

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Courses and coaching offers
Generic networking requests

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Skills

QBRsaccount managementrenewalschurn reductionexpansion

Experience

Senior Customer Success Manager
Sep 2022 - Present
Elmstead Consulting · 4 yr 1 mo · Full-time · San Francisco, CA
- Kept net revenue retention above 113% on a $28 million book.
- Cut churn on the accounts book from 12% to 5%.
Customer Success Manager
Oct 2021 - Sep 2022
Twilio · 11 mo · Full-time · San Francisco, CA
- Kept net revenue retention above 135% on a $29 million book.
- Onboarded 53 enterprise customers.

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Education

Parsons School of Design
BFA, Economics
2016 - 2020

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