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Overview
Based in Birmingham. I lead B2B dashboards at Ocado. Ran 121 usability sessions and turned them into a research repository. Shipped the enterprise redesign that lifted task completion 17%. Before that: Just Eat Takeaway and Bank of Ireland. Most at home with Figma and data visualisation.
Good reasons to reach out
- Second opinions on data visualisation decisions
- Speaking or podcast invitations
Please don't message about
- Crypto token projects
- Unpaid work or spec projects
Skills
information architectureFigmadata visualisation
Experience
- Director of DesignFeb 2023 - PresentOcado · 3 yr 9 mo · Full-time · Birmingham, UK
- Built a component library 37 engineers ship with every day.
- Cut support tickets about enterprise by 52% with clearer copy and states.
- Ran 58 usability sessions and turned them into a research repository.
- Senior Product DesignerJul 2020 - Jan 2023Just Eat Takeaway · 2 yr 6 mo · Full-time · Birmingham, UK
- Ran 104 usability sessions and turned them into a research repository.
- UX ResearcherOct 2016 - Jul 2020Bank of Ireland · 3 yr 9 mo · Full-time · Birmingham, UK
- Built a component library 36 engineers ship with every day.
- UX ResearcherJun 2013 - Oct 2016Vodafone · 3 yr 4 mo · Full-time · Birmingham, UK
- Cut support tickets about enterprise by 53% with clearer copy and states.
- UX ResearcherMar 2011 - Jun 2013Intercom · 2 yr 3 mo · Full-time · Birmingham, UK
- Built a component library 66 engineers ship with every day.
References
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Education
- University of ManchesterBSc, Visual Communication2003 - 2006
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