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Dev Sanjay Desai

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Program Manager, VNG - customer support · quality · automation

Works at
VNG
Location
Singapore · SGT (UTC+8)
Experience
4+ years experience
Education
University of Indonesia
Languages
English, Mandarin
Open to work
Message Connect

Overview

I work on customer operations at VNG in Singapore. Brought support first-response time from 17 hours to under 1. Ran the support program across 18 teams to launch on schedule.

Good reasons to reach out
  • Roles in customer operations
  • Second opinions on automation decisions
  • Thoughtful intros to people in my field
Please don't message about
  • Courses and coaching offers
  • SEO and link-building offers
  • Crypto token projects
Skills
workforce planningZendeskautomationqualitycustomer support
Open to workLooking for a role
closes in 3 months

Program Manager roles in e-commerce - Singapore or remote

Target roles
Program Manager
Level
Senior
Industries
E-commerce, Healthtech
Work mode
Remote
Available
Immediately
Work authorization
Open to relocating
What I'm looking for
Early-stage company (seed) where customer operations is core to the product.
Not interested in
Pure people management

4 years in customer operations. Strongest at automation and customer support. Open to the right conversation.

Singaporeautomationqualitycustomer support
Open

Experience

  1. Program Manager
    May 2023 - Present
    VNG · 3 yr 6 mo · Full-time · Singapore
    • Launched operations in 11 cities.
    • Ran the support program across 9 teams to launch on schedule.

References

No references yet.

Education

  1. University of Indonesia
    BSc, Operations Research
    2018 - 2022

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

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