Devanshi Sawant

S

Senior Customer Success Manager at Nykaa · Account management

Nykaa
Ahmedabad, India · IST (UTC+5:30)
6+ years experience
IIM Lucknow
English, Hindi, Gujarati
Collaborating
Messaging unavailable

Overview

I've spent 6 years on account management - first at Samsung R&D, now at Nykaa. Onboarded 87 enterprise customers. Before that: Postman and Samsung R&D. Most at home with expansion and churn reduction. I mentor first-time managers when I can.

Good reasons to reach out
  • Collaborators for my side project
  • Speaking or podcast invitations
  • Second opinions on churn reduction decisions
Please don't message about
  • Crypto token projects
  • Generic networking requests
  • Courses and coaching offers

Replies within two days

Skills
project managementexpansionQBRsrenewalschurn reductionaccount management
CollaboratingLooking to collaborate
closes in 3 months

Side project in developer tools: need a marketer to build with

Project
Developer tools: need a marketer to build with
Skills needed
project management, expansion
Time commitment
Part-time
Outcome
Published guide

No money involved, just a good project. Async-first.

Ahmedabad, Indiarenewalsproject managementaccount management
Open

Experience

  1. Senior Customer Success Manager
    Jun 2024 - Present
    Nykaa · 2 yr 4 mo · Full-time · Ahmedabad, India
    • Cut churn on the accounts book from 16% to 3%.
    • Onboarded 51 enterprise customers.
  2. Customer Success Manager
    Jun 2021 - Jun 2024
    Postman · 3 yr · Contract · Ahmedabad, India
    • Kept net revenue retention above 122% on a $33 million book.
    • Cut churn on the accounts book from 17% to 5%.
  3. Customer Success Manager
    Oct 2020 - Jun 2021
    Samsung R&D · 8 mo · Full-time · Ahmedabad, India
    • Cut churn on the accounts book from 15% to 5%.
    • Kept net revenue retention above 112% on a $32 million book.

References

No references yet.

Education

  1. IIM Lucknow
    MBA, Business Administration
    2020 - 2022
  2. BITS Pilani
    B.E., Computer Science
    2015 - 2019

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

Sponsored