Dhanya Rajagopal

Overview

I've spent 23 years on business operations - first at Asian Paints, now at Orbit Data. Launched operations in 16 cities. Before that: Paytm and Microsoft.

Replies between meetings, usually same day

Experience

1. COO

   Apr 2024 - Present
   Orbit Data · 2 yr 6 mo · Full-time · Visakhapatnam, India
   • Brought support first-response time from 19 hours to under 1.
   • Cut cost per order by 23% with routing and staffing changes.
   • Launched operations in 19 cities.
2. Operations Associate

   Nov 2022 - Apr 2024
   Paytm · 1 yr 5 mo · Full-time · Visakhapatnam, India
   • Built the privacy programme for launches in 11 countries.
3. Operations Associate

   Sep 2019 - Nov 2022
   Microsoft · 3 yr 2 mo · Full-time · Visakhapatnam, India
   • Secured 6 payments licences.
   • Built the privacy programme for launches in 10 countries.
4. Operations Associate

   Jun 2017 - Sep 2019
   EY · 2 yr 3 mo · Contract · Visakhapatnam, India
   • Secured 7 payments licences.
   • Built the privacy programme for launches in 29 countries.
5. Operations Associate

   Sep 2013 - Jun 2017
   Asian Paints · 3 yr 9 mo · Full-time · Visakhapatnam, India
   • Negotiated 353 commercial agreements a year.
   • Built the privacy programme for launches in 7 countries.

No references yet.

Education

1. IIIT Bangalore

   M.Tech, Economics
   2003 - 2005
2. PSG College of Technology

   B.E., Economics
   1999 - 2003