Divya Maya Rao

S

Senior Customer Success Manager at Maybank · Enterprise onboarding · Gainsight, APIs

Maybank
Sydney, Australia · AEST (UTC+10)
4+ years experience
Waseda University
English
Messaging unavailable

Overview

Senior Customer Success Manager at Maybank, focused on enterprise onboarding. Kept net revenue retention above 133% on a $13 million book. Previously at Rakuten. Most at home with APIs and project management. I mentor first-time managers when I can.

Good reasons to reach out
  • Working sessions on implementation
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  • Courses and coaching offers
  • Crypto token projects

Best reached early in the week

Skills
project managementGainsightAPIsimplementation

Experience

  1. Senior Customer Success Manager
    Jul 2023 - Present
    Maybank · 3 yr 3 mo · Full-time · Sydney, Australia
    • Kept net revenue retention above 131% on a $29 million book.
    • Cut churn on the onboarding book from 18% to 5%.
  2. Customer Success Manager
    Aug 2022 - May 2023
    Rakuten · 9 mo · Full-time · Sydney, Australia
    • Kept net revenue retention above 124% on a $29 million book.

References

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Education

  1. Waseda University
    BA, Economics
    2017 - 2021

Details

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