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Elias Johnson

Sample profile

Senior Customer Success Manager at Procter & Gamble · Account management · QBRs, account management

Works at
Procter & Gamble
Location
New York, NY · ET (UTC-5)
Experience
6+ years experience
Education
Yale University
Languages
English
Advising
Message Connect

Overview

I've spent 6 years on account management - first at Shopify, now at Procter & Gamble. Onboarded 52 enterprise customers. Kept net revenue retention above 116% on a $6 million book. Before that: Accenture and Shopify. Volunteer coding coach for school students.

Good reasons to reach out
  • Advice on account management
  • Speaking or podcast invitations
Please don't message about
  • Offshore staffing offers
  • Crypto token projects

Answers in batches on Fridays

Skills
account managementexpansiononboardingQBRsrenewalschurn reduction
AdvisingOpen to advising
closes in 3 months

Office hours for early-stage teams: account management and account management

Topics
account management, account management, onboarding
Format
Formal advisor role
Terms
Equity
Capacity
Two calls a month
Best for
Engineers moving into leadership

6 years of account management. One call a month or async reviews.

New York, NYexpansionaccount managementqbrs
Open

Experience

  1. Senior Customer Success Manager
    Apr 2026 - Present
    Procter & Gamble · 7 mo · Full-time · New York, NY
    • Kept net revenue retention above 113% on a $6 million book.
    • Cut churn on the accounts book from 16% to 6%.
    • Onboarded 71 enterprise customers.
  2. Solutions Engineer
    Mar 2024 - Apr 2026
    Accenture · 2 yr 1 mo · Full-time · New York, NY
    • Kept net revenue retention above 112% on a $9 million book.
  3. Customer Success Manager
    Jan 2021 - Mar 2024
    Shopify · 3 yr 2 mo · Full-time · New York, NY
    • Kept net revenue retention above 129% on a $7 million book.
    • Onboarded 188 enterprise customers.

References

No references yet.

Education

  1. Yale University
    BA, Communications
    2016 - 2020

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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