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Overview
21 years in product design, the last 2 at ByteDance, where I lead the research team. Ran 93 usability sessions and turned them into a research repository. Most at home with interviews and usability testing. Volunteer coding coach for school students.
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Skills
brand designinterviewsusability testingjobs to be donesynthesis
Experience
- Director of DesignJul 2024 - PresentByteDance · 2 yr 4 mo · Full-time · Manila, Philippines
- Cut support tickets about research by 36% with clearer copy and states.
- Shipped the research redesign that lifted task completion 15%.
- Built a component library 75 engineers ship with every day.
- Product DesignerMay 2021 - Jul 2024NAB · 3 yr 2 mo · Full-time · Manila, Philippines
- Brought the research flows to WCAG 2.2 AA.
- Senior Product DesignerJun 2018 - May 2021SoftBank · 2 yr 11 mo · Full-time · Manila, Philippines
- Ran 49 usability sessions and turned them into a research repository.
- Shipped the research redesign that lifted task completion 17%.
- Staff Product DesignerMar 2016 - Jun 2018Stripe · 2 yr 3 mo · Full-time · Manila, Philippines
- Shipped the research redesign that lifted task completion 27%.
- Staff Product DesignerNov 2014 - Mar 2016Carousell · 1 yr 4 mo · Full-time · Manila, Philippines
- Ran 62 usability sessions and turned them into a research repository.
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Education
- University of Hong KongBSc, Human-Computer Interaction2000 - 2004
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