Eva Ryan

Overview

I've spent 12 years on business operations - first at Accenture, now at American Express. Rebuilt the planning process the company still runs every quarter. Before that: Tesla and Bain & Company.

Replies on weekends

Experience

1. Director of Operations

   Jul 2025 - Present
   American Express · 1 yr 3 mo · Full-time · Austin, TX
   • Ran the bizops program across 8 teams to launch on schedule.
   • Cut cost per order by 32% with routing and staffing changes.
2. Operations Manager

   Nov 2022 - Jul 2025
   Tesla · 2 yr 8 mo · Full-time · Austin, TX
   • Launched operations in 27 cities.
   • Rebuilt the planning process the company still runs every quarter.
3. Program Manager

   May 2019 - Nov 2022
   Bain & Company · 3 yr 6 mo · Full-time · Austin, TX
   • Rebuilt the planning process the company still runs every quarter.
   • Cut cost per order by 19% with routing and staffing changes.
4. Operations Associate

   Feb 2016 - May 2019
   Block · 3 yr 3 mo · Full-time · Austin, TX
   • Built the privacy programme for launches in 7 countries.
   • Secured 8 payments licences.
5. Operations Associate

   Oct 2014 - Feb 2016
   Accenture · 1 yr 4 mo · Full-time · Austin, TX
   • Negotiated 324 commercial agreements a year.

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Education

1. Johns Hopkins University

   MS, Business Administration
   2015 - 2017
2. University of Florida

   BS, Business Administration
   2009 - 2013