Evan Carpenter

Design Manager at Stripe | ex-Mastercard

Stripe

Austin, TX · CT (UTC-6)

7+ years experience

Columbia University

English, Mandarin

Co-founder

Messaging unavailable

Overview

I've spent 7 years on service design - first at ServiceNow, now at Stripe. Brought the service design flows to WCAG 2.2 AA. Shipped the service design redesign that lifted task completion 25%. Before that: Mastercard and ServiceNow. Travel slowly, usually by train.

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Unpaid work or spec projects
Unpaid design tests

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journey mappingservice designoperationsworkshops

Co-founderLooking for a co-founder

closes in 3 months

Looking for a design-minded co-founder for insurance claims for property managers

The idea: Insurance claims for property managers
Stage: Prototype
I bring: 8 years in service design
Looking for: Technical co-founder who has shipped B2B software
Commitment: Full-time after funding
Location: Austin or remote

I bring 7 years of service design (currently Stripe). Ideally you've built ML systems in production. Have a working prototype and design partners.

Austin, TX · remote OKjourney mappingservice designworkshops

Open

Experience

Design Manager
Nov 2022 - Present
Stripe · 3 yr 11 mo · Full-time · Austin, TX
- Cut support tickets about service design by 51% with clearer copy and states.
- Built a component library 75 engineers ship with every day.
UX Researcher
Jan 2021 - Nov 2022
Mastercard · 1 yr 10 mo · Full-time · Austin, TX
- Built a component library 52 engineers ship with every day.
- Cut support tickets about service design by 53% with clearer copy and states.
Product Designer
Oct 2019 - Jan 2021
ServiceNow · 1 yr 3 mo · Full-time · Austin, TX
- Ran 128 usability sessions and turned them into a research repository.
- Brought the service design flows to WCAG 2.2 AA.

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Education

Columbia University
BA, Industrial Design
2015 - 2019

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