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Fatima Qureshi

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Senior Program Manager at Bellmont Group · workforce planning, customer support

Works at
Bellmont Group
Location
Noida, India · IST (UTC+5:30)
Experience
7+ years experience
Education
IIT Kanpur
Languages
English, Hindi
Collaborating
Message Connect

Overview

Based in Noida. I work on customer operations at Bellmont Group. Launched operations in 27 cities. Most at home with Zendesk and quality. I teach a weekend class on customer support.

Good reasons to reach out
  • Collaborators for my side project
  • Thoughtful intros to people in my field
  • Second opinions on customer support decisions
  • Speaking or podcast invitations
Please don't message about
  • SEO and link-building offers
  • Unpaid work or spec projects
Skills
workforce planningZendeskqualitycustomer supportautomation
CollaboratingLooking to collaborate
closes in 3 months

Co-writing a case study about customer operations - looking for a co-author

Project
A case study about customer operations - looking for a co-author
Skills needed
automation, Design
Time commitment
Part-time
Outcome
Open-source release

A few hours a week. Some groundwork already done.

Noida, India · remote OKcustomer supportzendeskworkforce planning
Open

Experience

  1. Senior Program Manager
    Aug 2023 - Present
    Bellmont Group · 3 yr 3 mo · Full-time · Noida, India
    • Ran the support program across 12 teams to launch on schedule.
    • Cut cost per order by 33% with routing and staffing changes.
  2. Operations Associate
    Apr 2021 - Apr 2023
    Mahindra Group · 2 yr · Full-time · Noida, India
    • Built the privacy programme for launches in 27 countries.
    • Negotiated 427 commercial agreements a year.
  3. Operations Associate
    Oct 2019 - Apr 2021
    Capgemini · 1 yr 6 mo · Full-time · Noida, India
    • Negotiated 576 commercial agreements a year.
    • Built the privacy programme for launches in 30 countries.

References

No references yet.

Education

  1. IIT Kanpur
    B.Tech, Mechanical Engineering
    2014 - 2018

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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