Franco Medina

S

Director of Design, Fenwick Networks - interviews · jobs to be done · user research

Fenwick Networks
Lima, Peru · PET (UTC-5)
13+ years experience
IESE
English, Spanish, French
Hiring
Messaging unavailable

Overview

Based in Lima. I lead user research at Fenwick Networks. Brought the research flows to WCAG 2.2 AA. Most at home with accessibility and interviews. Learning to sail.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Thoughtful intros to people in my field
  • Questions about user research
Please don't message about
  • Unpaid design tests
  • Unpaid work or spec projects
  • Logo contests

Fastest replies in the morning

Skills
interviewssynthesisjobs to be doneuser researchaccessibilityusability testing
HiringHiring for a role
closes in 3 months

Building out research at Fenwick Networks: product designers wanted in Lima

Role
Product designer
Level
Senior
Type
Full-time
Work mode
Remote within country
Compensation
$178k-$234k + equity
Team
Research, 13 people
Start
This quarter
Must have
A portfolio of shipped product work Comfort working directly with engineers Comfort with ambiguity
Process
Decision within 10 days

Comp R$19k-R$45k a month. We decide within ten days. Message me with one thing you shipped that you're proud of.

Lima, Peruaccessibilityinterviewssynthesis
Open

Experience

  1. Director of Design
    Nov 2023 - Present
    Fenwick Networks · 2 yr 11 mo · Contract · Lima, Peru
    • Brought the research flows to WCAG 2.2 AA.
    • Ran 83 usability sessions and turned them into a research repository.
  2. UX Researcher
    Jun 2020 - Jul 2023
    Falabella · 3 yr 1 mo · Full-time · Lima, Peru
    • Brought the research flows to WCAG 2.2 AA.
  3. Product Designer
    Sep 2017 - Jun 2020
    Google · 2 yr 9 mo · Full-time · Lima, Peru
    • Shipped the research redesign that lifted task completion 37%.
  4. Product Designer
    May 2015 - Sep 2017
    Grupo Bimbo · 2 yr 4 mo · Full-time · Lima, Peru
    • Shipped the research redesign that lifted task completion 29%.
    • Cut support tickets about research by 37% with clearer copy and states.
  5. Product Designer
    Oct 2013 - May 2015
    Bradesco · 1 yr 7 mo · Full-time · Lima, Peru
    • Cut support tickets about research by 34% with clearer copy and states.

Projects

Write-up: user research in practice
2025

A long-form guide to user research for people starting out.

Conference talk: lessons from research
2023

What went wrong and what worked while scaling user research.

References

No references yet.

Education

  1. IESE
    MBA, Business Administration
    2013 - 2015
  2. Universidad de los Andes
    Ingeniería, Visual Communication
    2009 - 2013

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