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Overview
Director of Design at Zoom, focused on user research. Brought the research flows to WCAG 2.2 AA. Built a component library 69 engineers ship with every day. Before that: VMware and Tesla.
Good reasons to reach out
- Thoughtful intros to people in my field
- Working sessions on user research
Please don't message about
- Unpaid work or spec projects
- Logo contests
- Offshore staffing offers
Replies on weekends
Skills
synthesisusability testinguser researchjobs to be doneinterviews
Experience
- Director of DesignNov 2024 - PresentZoom · 2 yr · Full-time · New York, NY
- Ran 107 usability sessions and turned them into a research repository.
- Brought the research flows to WCAG 2.2 AA.
- Shipped the research redesign that lifted task completion 16%.
- Senior Product DesignerFeb 2021 - Nov 2024VMware · 3 yr 9 mo · Full-time · New York, NY
- Ran 100 usability sessions and turned them into a research repository.
- Senior Product DesignerJun 2019 - Feb 2021Tesla · 1 yr 8 mo · Full-time · New York, NY
- Brought the research flows to WCAG 2.2 AA.
- UX ResearcherJan 2017 - Jun 2019Capital One · 2 yr 5 mo · Full-time · New York, NY
- Built a component library 62 engineers ship with every day.
- Ran 38 usability sessions and turned them into a research repository.
- Product DesignerJul 2014 - Nov 2016Target · 2 yr 4 mo · Full-time · New York, NY
- Cut support tickets about research by 53% with clearer copy and states.
- Shipped the research redesign that lifted task completion 36%.
Projects
Open-source usability testing toolkit
2025A small library for user research that 349 developers star on GitHub.
Write-up: user research in practice
2022A long-form guide to user research for people starting out.
References
No references yet.
Education
- USCBS, Interaction Design2002 - 2006
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