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Overview
Based in Bogotá. I lead user research at Bancolombia. Cut support tickets about research by 23% with clearer copy and states. Brought the research flows to WCAG 2.2 AA. Before that: PwC and Amazon. Most at home with user research and synthesis.
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Skills
jobs to be doneusability testingsynthesisinterviewsuser research
Experience
- Director of DesignApr 2022 - PresentBancolombia · 4 yr 7 mo · Full-time · Bogotá, Colombia
- Shipped the research redesign that lifted task completion 27%.
- Brought the research flows to WCAG 2.2 AA.
- Built a component library 65 engineers ship with every day.
- Staff Product DesignerDec 2018 - Mar 2022PwC · 3 yr 3 mo · Full-time · Bogotá, Colombia
- Ran 65 usability sessions and turned them into a research repository.
- Senior Product DesignerAug 2016 - Dec 2018Amazon · 2 yr 4 mo · Full-time · Bogotá, Colombia
- Cut support tickets about research by 54% with clearer copy and states.
- Brought the research flows to WCAG 2.2 AA.
- Staff Product DesignerApr 2014 - Aug 2016Clip · 2 yr 4 mo · Contract · Bogotá, Colombia
- Ran 137 usability sessions and turned them into a research repository.
- Brought the research flows to WCAG 2.2 AA.
- Senior Product DesignerAug 2012 - Mar 2014Banco do Brasil · 1 yr 7 mo · Full-time · Bogotá, Colombia
- Built a component library 55 engineers ship with every day.
References
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Education
- Universidad Nacional de ColombiaIngeniería, Architecture1999 - 2003
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