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Gemma Pugh

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Head of Design at Canopy Ops | ex-Stripe

Works at
Canopy Ops
Location
Singapore · SGT (UTC+8)
Experience
10+ years experience
Education
Seoul National University
Languages
English, Mandarin
Hiring
Message Connect

Overview

I've spent 17 years on B2B dashboards - first at Afterpay, now at Canopy Ops. Shipped the enterprise redesign that lifted task completion 21%. Brought the enterprise flows to WCAG 2.2 AA.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Speaking or podcast invitations
  • Thoughtful intros to people in my field
Please don't message about
  • Generic networking requests
  • Offshore staffing offers

Prefers short, specific messages

Skills
usability testinginformation architecturedata visualisationFigma
HiringHiring for a role
closes in 3 months

5 product designer roles open on the enterprise team in Singapore

Role
Product designer
Level
Senior
Type
Full-time
Work mode
Hybrid
Compensation
$154k-$217k + equity
Team
Enterprise, 18 people
Start
Within two months
Must have
A portfolio of shipped product work Comfort working directly with engineers Good judgment about what not to build
Process
Decision within 10 days

Comp S$135k-S$168k. One technical chat and a paid trial day. Message me with one thing you shipped that you're proud of.

Singaporeinformation architectureusability testingdata visualisation
Open

Experience

  1. Head of Design
    May 2025 - Present
    Canopy Ops · 1 yr 6 mo · Full-time · Singapore
    • Shipped the enterprise redesign that lifted task completion 38%.
    • Built a component library 71 engineers ship with every day.
  2. Director of Design
    Sep 2021 - Mar 2025
    Stripe · 3 yr 6 mo · Full-time · Singapore
    • Cut support tickets about enterprise by 22% with clearer copy and states.
  3. Product Designer
    Feb 2019 - Sep 2021
    Woolworths Group · 2 yr 7 mo · Full-time · Singapore
    • Cut support tickets about enterprise by 50% with clearer copy and states.
  4. Senior Product Designer
    Dec 2017 - Feb 2019
    Rakuten · 1 yr 2 mo · Full-time · Singapore
    • Cut support tickets about enterprise by 20% with clearer copy and states.
  5. Senior Product Designer
    Aug 2016 - Dec 2017
    Afterpay · 1 yr 4 mo · Full-time · Singapore
    • Cut support tickets about enterprise by 23% with clearer copy and states.
    • Ran 90 usability sessions and turned them into a research repository.

Projects

Conference talk: lessons from enterprise
2026

What went wrong and what worked while scaling B2B dashboards.

References

No references yet.

Education

  1. Seoul National University
    BS, Interaction Design
    2004 - 2008

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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