Giorgia Leone

S

Senior Customer Success Manager at Nokia · Account management

Nokia
Milan, Italy · CET (UTC+1)
8+ years experience
Sorbonne University
English, Italian, German
Open to work
Messaging unavailable

Overview

I've spent 8 years on account management - first at Airbus, now at Nokia. Cut churn on the accounts book from 10% to 7%. Kept net revenue retention above 121% on a $39 million book. Most at home with expansion and account management.

Good reasons to reach out
  • Roles in account management
  • Questions about account management
  • Working sessions on expansion
  • Second opinions on renewals decisions
Please don't message about
  • Courses and coaching offers
  • SEO and link-building offers
Skills
expansionrenewalschurn reductionQBRsaccount management
Open to workLooking for a role
closes in 3 months

Next role: Customer Success Manager in healthtech, Milan or hybrid

Target roles
Customer Success Manager
Level
Senior
Industries
Climate tech, Healthtech
Work mode
Remote
Available
60 days notice
Work authorization
Authorized to work in Italy
What I'm looking for
Scope to lead account management work, with a manager who gives direct feedback.
Not interested in
Night shifts

8 years in account management. Strongest at expansion and account management. Available from next month.

Milan, Italyaccount managementexpansionqbrs
Open

Experience

  1. Senior Customer Success Manager
    Aug 2022 - Present
    Nokia · 4 yr 2 mo · Full-time · Milan, Italy
    • Onboarded 127 enterprise customers.
    • Kept net revenue retention above 125% on a $14 million book.
  2. Solutions Engineer
    May 2021 - Aug 2022
    Volkswagen Group · 1 yr 3 mo · Full-time · Milan, Italy
    • Kept net revenue retention above 115% on a $10 million book.
    • Onboarded 65 enterprise customers.
  3. Customer Success Manager
    Aug 2018 - Mar 2021
    Airbus · 2 yr 7 mo · Contract · Milan, Italy
    • Cut churn on the accounts book from 14% to 3%.

References

No references yet.

Education

  1. Sorbonne University
    Licence, Economics
    2015 - 2018

Details

Compensation expectations
What they are targeting for their next role.
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