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Customer Success Manager at Procter & Gamble · QBRs, renewals

Works at
Procter & Gamble
Location
San Francisco, CA · PT (UTC-8)
Experience
1+ years experience
Education
Georgia Tech
Languages
English

Overview

Currently at Procter & Gamble, where I work on account management. Cut churn on the accounts book from 9% to 5%. Parent of two, so mostly sleep-deprived.

Good reasons to reach out
  • Working sessions on QBRs
  • Thoughtful intros to people in my field
  • Questions about account management
Please don't message about
  • Agency or outsourcing pitches
  • Unpaid work or spec projects
  • SEO and link-building offers

Answers in batches on Fridays

Skills
account managementexpansionrenewalschurn reductionQBRs

Experience

  1. Customer Success Manager
    Oct 2025 - Present
    Procter & Gamble · 1 yr 1 mo · Full-time · San Francisco, CA
    • Cut churn on the accounts book from 9% to 3%.
    • Onboarded 148 enterprise customers.
    • Kept net revenue retention above 125% on a $27 million book.

References

No references yet.

Education

  1. Georgia Tech
    BS, Economics
    2020 - 2024

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
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