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Hamish Atkinson

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Director of Design, Intercom - jobs to be done · user research · synthesis

Works at
Intercom
Location
Dublin, Ireland · GMT (UTC+0)
Experience
11+ years experience
Education
University of Bristol
Languages
English
Open to work
Message Connect

Overview

Based in Dublin. I lead user research at Intercom. Cut support tickets about research by 31% with clearer copy and states. Before that: Accenture and Oakline Financial. Most at home with synthesis and illustration. Former debater; now I argue with spreadsheets.

Good reasons to reach out
  • Roles in user research
  • Questions about user research
  • Second opinions on illustration decisions
Please don't message about
  • Logo contests
  • Agency or outsourcing pitches
  • Unpaid design tests

Usually replies within a day

Skills
jobs to be donesynthesisuser researchinterviewsillustrationusability testing
Open to workLooking for a role
closes in 3 months

Next role: Director of Design in edtech, Dublin or hybrid

Target roles
Director of Design
Level
Senior
Industries
Healthtech, Logistics
Work mode
Remote
Available
From next quarter
Work authorization
Authorized to work in Ireland
What I'm looking for
Early-stage company (Series A) where user research is core to the product.
Not interested in
Night shifts

11 years in user research. Strongest at user research and usability testing. Open to the right conversation.

Dublin, Ireland · remote OKjobs to be donesynthesisuser research
Open

Experience

  1. Director of Design
    Sep 2022 - Present
    Intercom · 4 yr 2 mo · Full-time · Dublin, Ireland
    • Shipped the research redesign that lifted task completion 23%.
    • Built a component library 49 engineers ship with every day.
    • Cut support tickets about research by 52% with clearer copy and states.
  2. Product Designer
    Jun 2019 - Sep 2022
    Accenture · 3 yr 3 mo · Full-time · Dublin, Ireland
    • Cut support tickets about research by 43% with clearer copy and states.
  3. UX Researcher
    Mar 2016 - Jun 2019
    Oakline Financial · 3 yr 3 mo · Full-time · Dublin, Ireland
    • Ran 38 usability sessions and turned them into a research repository.
    • Brought the research flows to WCAG 2.2 AA.

References

No references yet.

Education

  1. University of Bristol
    BSc, Interaction Design
    2012 - 2015

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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