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Hanne Sanne Bos

Senior Customer Success Manager at Glovo · Account management · QBRs, renewals

Amsterdam, NetherlandsGlovoKTH Royal Institute of Technology
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About

Based in Amsterdam. I work on account management at Glovo. Kept net revenue retention above 124% on a $29 million book. Cut churn on the accounts book from 14% to 6%. Learning to sail.

Skills
account managementQBRschurn reductionexpansionrenewals

Experience

  1. GL
    Senior Customer Success Manager
    Glovo
    Jul 2023 – Present · 3 yr 3 mo · Amsterdam, Netherlands
  2. BN
    Customer Success Manager
    BNP Paribas
    Oct 2021 – Jul 2023 · 1 yr 9 mo · Amsterdam, Netherlands

Education

  1. KTH Royal Institute of Technology
    MSc, Communications
    2022 – 2024
  2. University of Amsterdam
    BSc, Communications
    2018 – 2021

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