Harsh Bhatia

Implementation Lead at Marble HQ | ex-Capgemini

Marble HQ

Gurugram, India · IST (UTC+5:30)

6+ years experience

Amity University

English, Hindi

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Overview

I've spent 6 years on enterprise onboarding - first at Flipkart, now at Marble HQ. Kept net revenue retention above 131% on a $36 million book. Onboarded 46 enterprise customers. Parent of two, so mostly sleep-deprived.

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Agency or outsourcing pitches
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Skills

project managementQBRsGainsightimplementationAPIs

Experience

Implementation Lead
Nov 2023 - Present
Marble HQ · 2 yr 11 mo · Full-time · Gurugram, India
- Cut churn on the onboarding book from 12% to 3%.
- Onboarded 122 enterprise customers.
- Kept net revenue retention above 115% on a $27 million book.
Customer Success Manager
Jun 2022 - Nov 2023
Capgemini · 1 yr 5 mo · Full-time · Gurugram, India
- Kept net revenue retention above 112% on a $16 million book.
Customer Success Manager
Jun 2020 - Feb 2022
Flipkart · 1 yr 8 mo · Full-time · Gurugram, India
- Cut churn on the onboarding book from 18% to 3%.

References

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Education

Amity University
B.Tech, Economics
2015 - 2019

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