Hugo Bruno Rodrigues

Implementation Lead, Saffron AI - Gainsight · implementation · project management

Saffron AI

Lisbon, Portugal · WET (UTC+0)

7+ years experience

Bocconi University

English, Portuguese

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Overview

Based in Lisbon. I work on enterprise onboarding at Saffron AI. Kept net revenue retention above 127% on a $13 million book. Cut churn on the onboarding book from 13% to 3%. Previously at Mercedes-Benz. Most at home with project management and APIs. I tinker with 3D printers.

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Working sessions on implementation
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Second opinions on Gainsight decisions

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Best reached early in the week

Skills

Gainsightimplementationproject managementAPIs

Experience

Implementation Lead
Aug 2022 - Present
Saffron AI · 4 yr 2 mo · Full-time · Lisbon, Portugal
- Kept net revenue retention above 112% on a $7 million book.
- Onboarded 37 enterprise customers.
- Cut churn on the onboarding book from 10% to 6%.
Customer Success Manager
Feb 2020 - Aug 2022
Mercedes-Benz · 2 yr 6 mo · Full-time · Lisbon, Portugal
- Cut churn on the onboarding book from 9% to 4%.
- Kept net revenue retention above 123% on a $19 million book.

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Education

Bocconi University
BSc, Communications
2015 - 2018

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