Huw Davies

S

Senior Customer Success Manager at Morgan Stanley · Gainsight, project management

Morgan Stanley
Dublin, Ireland · GMT (UTC+0)
6+ years experience
University of Bristol
English, Arabic
Messaging unavailable

Overview

Currently at Morgan Stanley, where I work on enterprise onboarding. Cut churn on the onboarding book from 12% to 4%. Previously at Ocado. Most at home with account management and APIs.

Good reasons to reach out
  • Second opinions on project management decisions
  • Thoughtful intros to people in my field
Please don't message about
  • Generic networking requests
  • Unpaid work or spec projects

Answers in batches on Fridays

Skills
account managementAPIsimplementationGainsightproject management

Experience

  1. Senior Customer Success Manager
    Jun 2023 - Present
    Morgan Stanley · 3 yr 4 mo · Full-time · Dublin, Ireland
    • Kept net revenue retention above 110% on a $10 million book.
    • Onboarded 134 enterprise customers.
  2. Customer Success Manager
    Nov 2020 - Jun 2023
    Ocado · 2 yr 7 mo · Full-time · Dublin, Ireland
    • Kept net revenue retention above 110% on a $13 million book.

References

No references yet.

Education

  1. University of Bristol
    BSc, Communications
    2017 - 2020

Details

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