Ilse Willems

Overview

Staff Product Designer at Valemont Group, focused on service design. Cut support tickets about service design by 37% with clearer copy and states. Before that: Mercedes-Benz and Glovo. Most at home with workshops and interviews. Learning to sail.

Best reached early in the week

Experience

1. Staff Product Designer

   Feb 2026 - Present
   Valemont Group · 8 mo · Contract · Amsterdam, Netherlands
   • Ran 79 usability sessions and turned them into a research repository.
   • Built a component library 66 engineers ship with every day.
2. Design Manager

   Nov 2023 - Feb 2026
   Mercedes-Benz · 2 yr 3 mo · Full-time · Amsterdam, Netherlands
   • Ran 70 usability sessions and turned them into a research repository.
3. Senior Product Designer

   Dec 2019 - Oct 2023
   Glovo · 3 yr 10 mo · Full-time · Amsterdam, Netherlands
   • Ran 97 usability sessions and turned them into a research repository.
   • Built a component library 67 engineers ship with every day.
4. UX Researcher

   May 2018 - Dec 2019
   Trade Republic · 1 yr 7 mo · Full-time · Amsterdam, Netherlands
   • Cut support tickets about service design by 54% with clearer copy and states.
   • Brought the service design flows to WCAG 2.2 AA.
5. UX Researcher

   Dec 2015 - May 2018
   ING · 2 yr 5 mo · Full-time · Amsterdam, Netherlands
   • Brought the service design flows to WCAG 2.2 AA.

No references yet.

Education

1. Sorbonne University

   Licence, Psychology
   2007 - 2010