Indu Akshaya Unnikrishnan

S

Director of Operations at Philips | ex-Goldman Sachs

Philips
Hyderabad, India · IST (UTC+5:30)
10+ years experience
IIT Bombay
English, Hindi, Telugu
Messaging unavailable

Overview

Currently at Philips, where I lead customer operations with a team of 42. Rebuilt the planning process the company still runs every quarter. Most at home with Zendesk and SQL. Weekend cricket, weekday chai.

Good reasons to reach out
  • Second opinions on SQL decisions
Please don't message about
  • Crypto token projects
  • Agency or outsourcing pitches
  • Courses and coaching offers

Usually replies within a day

Skills
Zendeskqualityautomationcustomer supportSQLworkforce planning

Experience

  1. Director of Operations
    Jan 2023 - Present
    Philips · 3 yr 9 mo · Full-time · Hyderabad, India
    • Rebuilt the planning process the company still runs every quarter.
    • Ran the support program across 16 teams to launch on schedule.
  2. Operations Manager
    Dec 2019 - Jan 2023
    Goldman Sachs · 3 yr 1 mo · Full-time · Hyderabad, India
    • Ran the support program across 22 teams to launch on schedule.
  3. Operations Associate
    May 2016 - Dec 2019
    Ola · 3 yr 7 mo · Full-time · Hyderabad, India
    • Negotiated 548 commercial agreements a year.
    • Built the privacy programme for launches in 15 countries.

References

No references yet.

Education

  1. IIT Bombay
    B.Tech, Business Administration
    2011 - 2015

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

Sponsored