Inge Hermans

S

Chief of Staff at Lantern Learning · business operations, OKRs

Lantern Learning
Amsterdam, Netherlands · CET (UTC+1)
6+ years experience
ESADE
English, Dutch
Messaging unavailable

Overview

I've spent 6 years on business operations - first at Amazon, now at Lantern Learning. Ran the bizops program across 14 teams to launch on schedule. Rebuilt the planning process the company still runs every quarter. Previously at Amazon. Most at home with process design and business operations.

Good reasons to reach out
  • Thoughtful intros to people in my field
  • Working sessions on process design
Please don't message about
  • Courses and coaching offers
  • Generic networking requests
  • Offshore staffing offers

Slower in the last week of each quarter

Skills
OKRsbusiness operationsstrategyprocess design

Experience

  1. Chief of Staff
    May 2024 - Present
    Lantern Learning · 2 yr 5 mo · Full-time · Amsterdam, Netherlands
    • Cut cost per order by 36% with routing and staffing changes.
    • Brought support first-response time from 14 hours to under 2.
    • Launched operations in 6 cities.
  2. Operations Associate
    Oct 2020 - May 2024
    Amazon · 3 yr 7 mo · Full-time · Amsterdam, Netherlands
    • Secured 2 payments licences.
    • Negotiated 100 commercial agreements a year.

References

No references yet.

Education

  1. ESADE
    MBA, Business Administration
    2020 - 2022
  2. University of Amsterdam
    BSc, Mechanical Engineering
    2016 - 2019

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

Sponsored