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Isaac Pritchard

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Senior Customer Success Manager at Sainsbury's · expansion, churn reduction

Works at
Sainsbury's
Location
London, UK · GMT (UTC+0)
Experience
9+ years experience
Education
King's College London
Languages
English
Open to work
Message Connect

Overview

9 years in customer success, the last 4 at Sainsbury's, where I work on the accounts team. Kept net revenue retention above 118% on a $23 million book. Before that: Accenture and Intercom. Most at home with renewals and QBRs. Learning to sail.

Good reasons to reach out
  • Roles in account management
  • Thoughtful intros to people in my field
  • Second opinions on account management decisions
  • Speaking or podcast invitations
Please don't message about
  • Unpaid work or spec projects
  • SEO and link-building offers
Skills
account managementQBRsrenewalschurn reductionexpansion
Open to workLooking for a role
closes in 3 months

Next role: Customer Success Manager in B2B SaaS, London or hybrid

Target roles
Customer Success Manager
Level
Mid
Industries
Consumer apps, Fintech
Work mode
Remote
Available
30 days notice
Work authorization
Authorized to work in the UK
What I'm looking for
Hands-on work on account management with room to mentor.
Not interested in
Agencies and outsourcing firms

9 years in account management. Strongest at churn reduction and account management. Can start in about six weeks.

London, UKrenewalsexpansionaccount management
Open

Experience

  1. Senior Customer Success Manager
    Jan 2023 - Present
    Sainsbury's · 3 yr 10 mo · Full-time · London, UK
    • Cut churn on the accounts book from 17% to 3%.
    • Onboarded 177 enterprise customers.
    • Kept net revenue retention above 111% on a $15 million book.
  2. Customer Success Manager
    Mar 2021 - Jan 2023
    Accenture · 1 yr 10 mo · Full-time · London, UK
    • Onboarded 136 enterprise customers.
  3. Customer Success Manager
    May 2019 - Mar 2021
    Intercom · 1 yr 10 mo · Full-time · London, UK
    • Cut churn on the accounts book from 17% to 5%.
    • Onboarded 108 enterprise customers.
  4. Customer Success Manager
    Oct 2017 - May 2019
    Booking.com · 1 yr 7 mo · Full-time · London, UK
    • Cut churn on the accounts book from 12% to 7%.

References

No references yet.

Education

  1. King's College London
    BSc, Business Administration
    2014 - 2017

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
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