Izzah Wijaya

S

Implementation Lead at Basil Health · Enterprise onboarding

Basil Health
Singapore · SGT (UTC+8)
7+ years experience
Melbourne Business School
English, Mandarin
Open to workCo-founder
Messaging unavailable

Overview

Based in Singapore. I work on enterprise onboarding at Basil Health. Cut churn on the onboarding book from 17% to 5%. Before that: HSBC and Globe Telecom. Most at home with project management and APIs. Collector of fountain pens.

Good reasons to reach out
  • Roles in enterprise onboarding
  • People who want to build this with me
  • Thoughtful intros to people in my field
  • Questions about enterprise onboarding
Please don't message about
  • Unpaid work or spec projects
  • Courses and coaching offers

Fastest replies in the morning

Skills
account managementproject managementimplementationAPIsGainsight
Open to workLooking for a role
closes in 3 months

Open to Implementation Lead roles at Series A creator tools companies

Target roles
Implementation Lead
Level
Senior
Industries
Developer tools, Healthtech
Work mode
Remote
Available
Immediately
Work authorization
Open to relocating
What I'm looking for
A team that ships weekly and owns onboarding end to end.
Not interested in
Agencies and outsourcing firms

7 years in enterprise onboarding. Strongest at Gainsight and APIs. Can start in about six weeks.

Singaporeproject managementimplementationgainsight
Open
Co-founderLooking for a co-founder
closes in 3 months

Looking for a go-to-market co-founder for carbon accounting for hardware startups

The idea
Carbon accounting for hardware startups
Stage
Customer interviews
I bring
5 years in enterprise onboarding
Looking for
Technical co-founder who has shipped B2B software
Commitment
Full-time now
Location
Singapore or remote

I bring 7 years of enterprise onboarding (currently Basil Health). Ideally you've built ML systems in production. Pre-product, some customer interviews done.

Singaporegainsightapisimplementation
Open

Experience

  1. Implementation Lead
    Nov 2022 - Present
    Basil Health · 3 yr 11 mo · Full-time · Singapore
    • Onboarded 180 enterprise customers.
    • Cut churn on the onboarding book from 9% to 3%.
    • Kept net revenue retention above 132% on a $4 million book.
  2. Customer Success Manager
    Aug 2020 - Nov 2022
    HSBC · 2 yr 3 mo · Full-time · Singapore
    • Kept net revenue retention above 119% on a $24 million book.
    • Onboarded 83 enterprise customers.
  3. Customer Success Manager
    Oct 2019 - Aug 2020
    Globe Telecom · 10 mo · Full-time · Singapore
    • Onboarded 46 enterprise customers.
    • Cut churn on the onboarding book from 17% to 6%.

References

No references yet.

Education

  1. Melbourne Business School
    MBA, Business Administration
    2021 - 2023
  2. HKUST
    BEng, Communications
    2015 - 2019

Details

Compensation expectations
What they are targeting for their next role.
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