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Jacqueline Burke

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Senior Program Manager, Atlassian - customer support · automation · Zendesk

Works at
Atlassian
Location
San Francisco, CA · PT (UTC-8)
Experience
10+ years experience
Education
Carnegie Mellon University
Languages
English
Open to workCo-founder
Message Connect

Overview

Senior Program Manager at Atlassian, focused on customer operations. Rebuilt the planning process the company still runs every quarter. Launched operations in 7 cities. Before that: Amazon and Target. Most at home with Zendesk and automation.

Good reasons to reach out
  • People who want to build this with me
  • Roles in customer operations
  • Second opinions on quality decisions
  • Questions about customer operations
Please don't message about
  • Generic networking requests
  • SEO and link-building offers

Prefers short, specific messages

Skills
Zendeskcustomer supportworkforce planningqualityautomationsupply chain
Open to workLooking for a role
closes in 3 months

Program Manager roles in developer tools - San Francisco or remote

Target roles
Program Manager
Level
Senior
Industries
Climate tech, B2B SaaS
Work mode
Remote
Available
From next quarter
Work authorization
Authorized to work in the CA
What I'm looking for
Hands-on work on automation with room to mentor.
Not interested in
Crypto

10 years in customer operations. Strongest at automation and Zendesk. Serving notice now.

San Francisco, CA · remote OKautomationsupply chainquality
Open
Co-founderLooking for a co-founder
closes in 3 months

Need an operations co-founder: micro-pensions in the UK

The idea
Need an operations co-founder: micro-pensions in the UK
Stage
Early revenue
I bring
9 years in customer operations
Looking for
Product-minded engineer
Commitment
Full-time after funding
Location
San Francisco or remote

I bring 10 years of customer operations (currently Atlassian). Ideally you've led a design team. Incorporated, self-funded so far.

San Francisco, CAautomationsupply chainworkforce planning
Open

Experience

  1. Senior Program Manager
    Aug 2025 - Present
    Atlassian · 1 yr 3 mo · Full-time · San Francisco, CA
    • Rebuilt the planning process the company still runs every quarter.
    • Launched operations in 10 cities.
    • Cut cost per order by 32% with routing and staffing changes.
  2. Operations Manager
    May 2022 - Aug 2025
    Amazon · 3 yr 3 mo · Full-time · San Francisco, CA
    • Brought support first-response time from 11 hours to under 2.
  3. Program Manager
    Nov 2018 - May 2022
    Target · 3 yr 6 mo · Full-time · San Francisco, CA
    • Brought support first-response time from 26 hours to under 1.
    • Rebuilt the planning process the company still runs every quarter.
  4. Operations Associate
    Oct 2016 - Oct 2018
    American Express · 2 yr · Full-time · San Francisco, CA
    • Built the privacy programme for launches in 9 countries.
    • Secured 8 payments licences.

References

No references yet.

Education

  1. Carnegie Mellon University
    BS, Industrial Engineering
    2012 - 2016

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
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