Jasleen Dhaliwal

S

Senior Customer Success Manager at Cinder Studio | ex-Oracle

Cinder Studio
Bengaluru, India · IST (UTC+5:30)
6+ years experience
St. Xavier's College, Mumbai
English, Hindi, Kannada
Open to work
Messaging unavailable

Overview

6 years in customer success, the last 3 at Cinder Studio, where I work on the accounts team. Onboarded 95 enterprise customers. Cut churn on the accounts book from 16% to 6%. Previously at Oracle. Coffee nerd.

Good reasons to reach out
  • Roles in account management
  • Working sessions on renewals
  • Thoughtful intros to people in my field
  • Second opinions on churn reduction decisions
Please don't message about
  • Offshore staffing offers
  • Generic networking requests
  • Agency or outsourcing pitches

Answers in batches on Fridays

Skills
expansionchurn reductionrenewalsaccount management
Open to workLooking for a role
closes in 3 months

Senior Customer Success Manager roles in supply chain - Bengaluru or remote

Target roles
Senior Customer Success Manager
Level
Senior
Industries
Fintech, Developer tools
Work mode
On-site
Available
Immediately
Work authorization
Indian citizen, open to relocating
What I'm looking for
A team that ships weekly and owns accounts end to end.
Not interested in
Night shifts

6 years in account management. Strongest at account management and renewals. Available immediately.

Bengaluru, India · remote OKexpansionaccount managementchurn reduction
Open

Experience

  1. Senior Customer Success Manager
    Jun 2023 - Present
    Cinder Studio · 3 yr 4 mo · Full-time · Bengaluru, India
    • Kept net revenue retention above 120% on a $28 million book.
    • Cut churn on the accounts book from 10% to 4%.
  2. Customer Success Manager
    Oct 2020 - Jun 2023
    Oracle · 2 yr 8 mo · Full-time · Bengaluru, India
    • Onboarded 105 enterprise customers.
    • Cut churn on the accounts book from 14% to 3%.

References

No references yet.

Education

  1. St. Xavier's College, Mumbai
    B.A., Economics
    2016 - 2020

Details

Compensation expectations
What they are targeting for their next role.
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