Jenna Fuller

Implementation Lead at Arcadia Logistics · Enterprise onboarding

Arcadia Logistics

Dallas, TX · CT (UTC-6)

8+ years experience

Princeton University

English

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Overview

Currently at Arcadia Logistics, where I work on enterprise onboarding. Cut churn on the onboarding book from 11% to 4%. Onboarded 149 enterprise customers. Most at home with APIs and project management. Volunteer coding coach for school students.

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Skills

GainsightAPIsproject managementimplementation

Experience

Implementation Lead
Sep 2024 - Present
Arcadia Logistics · 2 yr 1 mo · Full-time · Dallas, TX
- Onboarded 52 enterprise customers.
- Cut churn on the onboarding book from 13% to 6%.
Customer Success Manager
Jul 2023 - Sep 2024
Nvidia · 1 yr 2 mo · Full-time · Dallas, TX
- Kept net revenue retention above 123% on a $4 million book.
- Cut churn on the onboarding book from 10% to 3%.
Solutions Engineer
Sep 2021 - Jul 2023
American Express · 1 yr 10 mo · Full-time · Dallas, TX
- Onboarded 134 enterprise customers.
Customer Success Manager
Jan 2019 - Sep 2021
Stripe · 2 yr 8 mo · Contract · Dallas, TX
- Kept net revenue retention above 132% on a $24 million book.

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Education

Princeton University
AB, Economics
2014 - 2018

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