Harish Varun Naidu

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Program Manager at Arcadia Logistics · Customer operations · automation, customer support

Arcadia Logistics
Bengaluru, India · IST (UTC+5:30)
3+ years experience
IIT Delhi
English, Hindi, Kannada
Messaging unavailable

Overview

Program Manager at Arcadia Logistics, focused on customer operations. Cut cost per order by 24% with routing and staffing changes. Most at home with supply chain and automation. Jazz piano, badly.

Good reasons to reach out
  • Questions about customer operations
  • Second opinions on quality decisions
  • Working sessions on customer support
Please don't message about
  • Generic networking requests
  • Agency or outsourcing pitches
  • SEO and link-building offers

Usually replies within a day

Skills
supply chainqualityZendeskcustomer supportworkforce planningautomation

Experience

  1. Program Manager
    Oct 2023 - Present
    Arcadia Logistics · 3 yr · Full-time · Bengaluru, India
    • Rebuilt the planning process the company still runs every quarter.
    • Brought support first-response time from 22 hours to under 1.

References

No references yet.

Education

  1. IIT Delhi
    B.Tech, Operations Research
    2018 - 2022

Details

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