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Jennifer Jennifer Liu

Implementation Lead, Air Canada — implementation · project management · APIs

Waterloo, ONAir CanadaQueen's University
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Open to workcloses in 4 months
Next role: Implementation Lead in creator tools, Waterloo or hybrid

4 years in enterprise onboarding. Strongest at Gainsight and implementation. Available from next month.

Waterloo, ON · Remote OKgainsightimplementationapis

About

I work on enterprise onboarding at Air Canada in Waterloo. Kept net revenue retention above 114% on a $16 million book. Previously at Meta. Most at home with implementation and project management. I mentor students through university programmes.

Skills
Gainsightproject managementAPIsimplementation

Experience

  1. AI
    Implementation Lead
    Air Canada
    Jun 2024 – Present · 2 yr 4 mo · Waterloo, ON
  2. ME
    Customer Success Manager
    Meta
    Mar 2023 – Jun 2024 · 1 yr 3 mo · Waterloo, ON

Education

  1. Queen's University
    BCom, Computer Science
    2017 – 2021

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Jennifer Jennifer Liu — Implementation Lead, Air Canada — implementation · project management · APIs · Introworth