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Jeremy Kennedy

Chief of Staff at Granite AI · customer support, Zendesk

Austin, TXGranite AIVirginia Tech
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About

Based in Austin. I work on customer operations at Granite AI. Brought support first-response time from 30 hours to under 2. Before that: Boston Consulting Group and Booking Holdings. I write a small newsletter about customer operations.

Skills
workforce planningcustomer supportqualityautomationZendesk

Experience

  1. GR
    Chief of Staff
    Granite AI
    Oct 2025 – Present · 1 yr · Austin, TX
  2. BO
    Operations Manager
    Boston Consulting Group
    May 2022 – Oct 2025 · 3 yr 5 mo · Austin, TX
  3. BO
    Senior Program Manager
    Booking Holdings
    Oct 2018 – May 2022 · 3 yr 7 mo · Austin, TX
  4. SA
    Operations Associate
    Salesforce
    Dec 2014 – Sep 2018 · 3 yr 9 mo · Austin, TX
  5. PE
    Operations Associate
    PepsiCo
    Oct 2013 – Dec 2014 · 1 yr 2 mo · Austin, TX

Education

  1. Virginia Tech
    BS, Operations Research
    2008 – 2012

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