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Jessica Yvonne Chan

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Program Manager, Dovetail Software - workforce planning · customer support · automation

Works at
Dovetail Software
Location
Austin, TX · CT (UTC-6)
Experience
6+ years experience
Education
Johns Hopkins University
Languages
English
Open to work
Message Connect

Overview

6 years in operations, the last 4 at Dovetail Software, where I work on the support team. Cut cost per order by 30% with routing and staffing changes. Previously at Booking Holdings. Amateur photographer; mostly street and food.

Good reasons to reach out
  • Roles in customer operations
  • Speaking or podcast invitations
Please don't message about
  • Crypto token projects
  • Agency or outsourcing pitches

Travels often; replies within 48 hours

Skills
Zendeskqualityworkforce planningautomationcustomer support
Open to workLooking for a role
closes in 3 months

Program Manager roles in HR tech - Austin or remote

Target roles
Program Manager
Level
Mid
Industries
Developer tools, Climate tech
Work mode
Remote
Available
90 days notice
Work authorization
Authorized to work in the TX
What I'm looking for
Hands-on work on Zendesk with room to mentor.
Not interested in
Night shifts

6 years in customer operations. Strongest at quality and workforce planning. Available from next month.

Austin, TX · remote OKzendeskqualityworkforce planning
Open

Experience

  1. Program Manager
    Apr 2023 - Present
    Dovetail Software · 3 yr 7 mo · Full-time · Austin, TX
    • Rebuilt the planning process the company still runs every quarter.
    • Launched operations in 20 cities.
    • Ran the support program across 12 teams to launch on schedule.
  2. Operations Associate
    Oct 2020 - Apr 2023
    Booking Holdings · 2 yr 6 mo · Contract · Austin, TX
    • Secured 3 payments licences.
    • Built the privacy programme for launches in 21 countries.

References

No references yet.

Education

  1. Johns Hopkins University
    MS, Economics
    2020 - 2022
  2. Virginia Tech
    BS, Economics
    2016 - 2020

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

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