Joanna Cartwright

S

Senior Program Manager, Stripe - process design · SQL · business operations

Stripe
Cambridge, UK · GMT (UTC+0)
11+ years experience
University of Cambridge
English
Open to work
Messaging unavailable

Overview

Senior Program Manager at Stripe, focused on business operations. Launched operations in 5 cities. Most at home with SQL and process design. Learning to sail.

Good reasons to reach out
  • Roles in business operations
  • Second opinions on customer support decisions
  • Questions about business operations
  • Speaking or podcast invitations
Please don't message about
  • Courses and coaching offers
  • Unpaid work or spec projects

Replies within two days

Skills
process designbusiness operationsOKRscustomer supportstrategySQL
Open to workLooking for a role
closes in 3 months

Next role: Program Manager in developer tools, Cambridge or hybrid

Target roles
Program Manager
Level
Senior
Industries
B2B SaaS, Healthtech
Work mode
On-site
Available
60 days notice
Work authorization
Authorized to work in the UK
What I'm looking for
Scope to lead business operations work, with a manager who gives direct feedback.
Not interested in
Crypto

11 years in business operations. Strongest at SQL and process design. Available from next month.

Cambridge, UKstrategycustomer supportokrs
Open

Experience

  1. Senior Program Manager
    Jan 2023 - Present
    Stripe · 3 yr 9 mo · Full-time · Cambridge, UK
    • Cut cost per order by 31% with routing and staffing changes.
    • Rebuilt the planning process the company still runs every quarter.
  2. Program Manager
    Jan 2021 - Jan 2023
    Tesco · 2 yr · Full-time · Cambridge, UK
    • Brought support first-response time from 28 hours to under 1.
    • Launched operations in 8 cities.
  3. Operations Associate
    Feb 2017 - Sep 2020
    BAE Systems · 3 yr 7 mo · Full-time · Cambridge, UK
    • Built the privacy programme for launches in 13 countries.
    • Secured 3 payments licences.
  4. Operations Associate
    Oct 2015 - Feb 2017
    Sainsbury's · 1 yr 4 mo · Full-time · Cambridge, UK
    • Negotiated 592 commercial agreements a year.

References

No references yet.

Education

  1. University of Cambridge
    BA, Economics
    2012 - 2015

Details

Compensation expectations
What they are targeting for their next role.
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