Joaquin Diego Garcia

Sample

Implementation Lead, Etsy - implementation · APIs · project management

Etsy
San Diego, CA · PT (UTC-8)
6+ years experience
Ohio State University
English
Co-founder
Messaging unavailable

Overview

Implementation Lead at Etsy, focused on enterprise onboarding. Onboarded 88 enterprise customers. Cut churn on the onboarding book from 12% to 3%. Most at home with project management and Gainsight. Jazz piano, badly.

Good reasons to reach out
  • People who want to build this with me
  • Second opinions on Gainsight decisions
  • Working sessions on APIs
  • Thoughtful intros to people in my field
Please don't message about
  • Agency or outsourcing pitches
  • Unpaid work or spec projects
  • Crypto token projects

Usually replies within a day

Skills
implementationAPIsGainsightproject management
Co-founderLooking for a co-founder
closes in 8 weeks

Looking for a technical co-founder for clinical documentation for solar installers

The idea
Clinical documentation for solar installers
Stage
Customer interviews
I bring
5 years in enterprise onboarding
Looking for
Operator who has scaled a team
Commitment
Full-time now
Location
San Diego or remote

I bring 6 years of enterprise onboarding (currently Etsy). Ideally you've run operations in North America. Incorporated, self-funded so far.

San Diego, CA · remote OKgainsightproject managementimplementation
Open

Experience

  1. Implementation Lead
    Apr 2023 - Present
    Etsy · 3 yr 6 mo · Full-time · San Diego, CA
    • Onboarded 167 enterprise customers.
    • Kept net revenue retention above 114% on a $24 million book.
    • Cut churn on the onboarding book from 13% to 5%.
  2. Customer Success Manager
    Nov 2020 - Jan 2023
    PepsiCo · 2 yr 2 mo · Full-time · San Diego, CA
    • Cut churn on the onboarding book from 16% to 6%.

References

No references yet.

Education

  1. Ohio State University
    BA, Economics
    2016 - 2020

Details

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