Jolene Hsu

S

Senior Product Designer at Glade Studio · workshops, journey mapping

Glade Studio
Hong Kong · HKT (UTC+8)
4+ years experience
Seoul National University
English, Cantonese
Collaborating
Messaging unavailable

Overview

4 years in product design, the last 2 at Glade Studio, where I work on the service design team. Cut support tickets about service design by 39% with clearer copy and states. Most at home with operations and workshops. Open-source contributor on weekends.

Good reasons to reach out
  • Collaborators for my side project
  • Speaking or podcast invitations
Please don't message about
  • Crypto token projects
  • Offshore staffing offers
  • Logo contests
Skills
journey mappingworkshopsservice designoperations
CollaboratingLooking to collaborate
closes in 3 months

Building a free course on workshops for students - need co-instructors

Project
A free course on workshops for students - need co-instructors
Skills needed
Writing, Marketing
Time commitment
Part-time
Outcome
Small product with real users

Weekends only. Async-first.

Hong Kong · remote OKworkshopsservice designjourney mapping
Open

Experience

  1. Senior Product Designer
    Jul 2024 - Present
    Glade Studio · 2 yr 3 mo · Full-time · Hong Kong
    • Shipped the service design redesign that lifted task completion 26%.
    • Brought the service design flows to WCAG 2.2 AA.
    • Built a component library 53 engineers ship with every day.
  2. Product Designer
    Oct 2022 - Jul 2024
    Sea · 1 yr 9 mo · Full-time · Hong Kong
    • Shipped the service design redesign that lifted task completion 28%.
    • Built a component library 26 engineers ship with every day.

References

No references yet.

Education

  1. Seoul National University
    BS, Human-Computer Interaction
    2017 - 2021

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