Jonathan Victor Pham

S

Senior Product Designer, Dropbox - jobs to be done · usability testing · synthesis

Dropbox
Dallas, TX · CT (UTC-6)
10+ years experience
MIT
English
Open to work
Messaging unavailable

Overview

Based in Dallas. I work on user research at Dropbox. Cut support tickets about research by 36% with clearer copy and states. Ran 105 usability sessions and turned them into a research repository. Board games, hiking, and terrible puns.

Good reasons to reach out
  • Roles in user research
  • Questions about user research
Please don't message about
  • Logo contests
  • Unpaid design tests
  • Crypto token projects

Replies on weekends

Skills
synthesisinterviewsjobs to be doneuser researchusability testing
Open to workLooking for a role
closes in 3 months

Next role: Product Designer in AI infrastructure, Dallas or hybrid

Target roles
Product Designer
Level
Senior
Industries
Logistics, Healthtech
Work mode
Hybrid
Available
90 days notice
Work authorization
Authorized to work in the TX
What I'm looking for
A team that ships weekly and owns research end to end.
Not interested in
Pure people management

10 years in user research. Strongest at interviews and jobs to be done. Available from next month.

Dallas, TXsynthesisusability testinginterviews
Open

Experience

  1. Senior Product Designer
    May 2023 - Present
    Dropbox · 3 yr 5 mo · Full-time · Dallas, TX
    • Cut support tickets about research by 33% with clearer copy and states.
    • Shipped the research redesign that lifted task completion 31%.
  2. Product Designer
    Jan 2020 - May 2023
    McKinsey & Company · 3 yr 4 mo · Full-time · Dallas, TX
    • Ran 62 usability sessions and turned them into a research repository.
    • Cut support tickets about research by 34% with clearer copy and states.
  3. Product Designer
    Apr 2017 - Jan 2020
    Google · 2 yr 9 mo · Full-time · Dallas, TX
    • Shipped the research redesign that lifted task completion 32%.

References

No references yet.

Education

  1. MIT
    SB, Visual Communication
    2011 - 2015

Details

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