Joshua Russell

S

Senior Program Manager at Google | ex-KPMG

Google
Waterloo, ON · ET (UTC-5)
7+ years experience
Ivey Business School
English
Open to work
Messaging unavailable

Overview

I work on business operations at Google in Waterloo. Cut cost per order by 17% with routing and staffing changes. Before that: KPMG and OpenText. Open-source contributor on weekends.

Good reasons to reach out
  • Roles in business operations
  • Second opinions on business operations decisions
  • Working sessions on process design
  • Thoughtful intros to people in my field
Please don't message about
  • Courses and coaching offers
  • Generic networking requests
Skills
strategySQLOKRsprocess designbusiness operations
Open to workLooking for a role
closes in 3 months

Open to Program Manager roles at Series A insurance companies

Target roles
Program Manager
Level
Mid
Industries
Consumer apps, E-commerce
Work mode
Hybrid
Available
Immediately
Work authorization
Authorized to work in the ON
What I'm looking for
A team that ships weekly and owns bizops end to end.
Not interested in
Agencies and outsourcing firms

7 years in business operations. Strongest at OKRs and business operations. Available immediately.

Waterloo, ON · remote OKstrategyprocess designsql
Open

Experience

  1. Senior Program Manager
    Aug 2023 - Present
    Google · 3 yr 2 mo · Full-time · Waterloo, ON
    • Cut cost per order by 23% with routing and staffing changes.
    • Brought support first-response time from 12 hours to under 2.
    • Rebuilt the planning process the company still runs every quarter.
  2. Program Manager
    May 2022 - Aug 2023
    KPMG · 1 yr 3 mo · Full-time · Waterloo, ON
    • Rebuilt the planning process the company still runs every quarter.
    • Brought support first-response time from 29 hours to under 1.
  3. Operations Associate
    Mar 2021 - May 2022
    OpenText · 1 yr 2 mo · Full-time · Waterloo, ON
    • Secured 7 payments licences.
    • Negotiated 599 commercial agreements a year.
  4. Operations Associate
    Oct 2019 - Mar 2021
    Lululemon · 1 yr 5 mo · Full-time · Waterloo, ON
    • Built the privacy programme for launches in 29 countries.

References

No references yet.

Education

  1. Ivey Business School
    MBA, Business Administration
    2021 - 2023
  2. McMaster University
    BEng, Business Administration
    2014 - 2018

Details

Compensation expectations
What they are targeting for their next role.
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