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Overview
Design Manager at Electronic Arts, focused on service design. Shipped the service design redesign that lifted task completion 17%. Before that: Air Canada and Meta. Most at home with workshops and operations. Trail runner and occasional climber.
Good reasons to reach out
- Thoughtful intros to people in my field
- Questions about service design
- Working sessions on operations
Please don't message about
- Unpaid work or spec projects
- Unpaid design tests
- Offshore staffing offers
Replies on weekday evenings
Skills
journey mappingworkshopsoperationsservice design
Experience
- Design ManagerApr 2025 - PresentElectronic Arts · 1 yr 7 mo · Full-time · Montreal, QC
- Shipped the service design redesign that lifted task completion 13%.
- Ran 44 usability sessions and turned them into a research repository.
- Built a component library 76 engineers ship with every day.
- Product DesignerOct 2021 - Apr 2025Air Canada · 3 yr 6 mo · Full-time · Montreal, QC
- Built a component library 73 engineers ship with every day.
- Brought the service design flows to WCAG 2.2 AA.
- UX ResearcherJan 2018 - Oct 2021Meta · 3 yr 9 mo · Full-time · Montreal, QC
- Ran 40 usability sessions and turned them into a research repository.
- Brought the service design flows to WCAG 2.2 AA.
- Product DesignerOct 2016 - Jan 2018Air Canada · 1 yr 3 mo · Full-time · Montreal, QC
- Cut support tickets about service design by 33% with clearer copy and states.
- Ran 111 usability sessions and turned them into a research repository.
References
No references yet.
Education
- Queen's UniversityBCom, Human-Computer Interaction2011 - 2015
Details
Compensation expectations
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Direct contact details
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