Kaito Kato

Customer Success Manager at Westpac · Enterprise onboarding

Westpac

Tokyo, Japan · JST (UTC+9)

4+ years experience

Seoul National University

English, Japanese

Open to work

Messaging unavailable

Overview

I've spent 4 years on enterprise onboarding - first at Sea, now at Westpac. Kept net revenue retention above 118% on a $6 million book. Previously at Sea. Most at home with APIs and Gainsight. Open-source contributor on weekends.

Good reasons to reach out

Roles in enterprise onboarding
Questions about enterprise onboarding
Second opinions on project management decisions

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SEO and link-building offers
Generic networking requests

Skills

project managementGainsightAPIsimplementation

Open to workLooking for a role

closes in 3 months

Next role: Customer Success Manager in food delivery, Tokyo or hybrid

Target roles: Customer Success Manager
Level: Senior
Industries: B2B SaaS, Fintech
Work mode: On-site
Available: From next quarter
Work authorization: Authorized to work in Japan
What I'm looking for: Hands-on work on APIs with room to mentor.
Not interested in: Contract-only roles

4 years in enterprise onboarding. Strongest at Gainsight and implementation. Available immediately.

Tokyo, Japangainsightproject managementapis

Open

Experience

Customer Success Manager
Jul 2023 - Present
Westpac · 3 yr 3 mo · Full-time · Tokyo, Japan
- Cut churn on the onboarding book from 13% to 3%.
- Kept net revenue retention above 111% on a $9 million book.
- Onboarded 153 enterprise customers.
Customer Success Manager
Oct 2022 - Jul 2023
Sea · 9 mo · Full-time · Tokyo, Japan
- Kept net revenue retention above 132% on a $23 million book.
- Onboarded 74 enterprise customers.

References

No references yet.

Education

Seoul National University
BS, Computer Science
2018 - 2022

Details

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What they are targeting for their next role.

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