Karel Nowak

Chief of Staff at Cobalt Analytics · workforce planning, quality

Cobalt Analytics

Warsaw, Poland · CET (UTC+1)

6+ years experience

University of Amsterdam

English, Polish

Messaging unavailable

Overview

Currently at Cobalt Analytics, where I work on customer operations. Cut cost per order by 29% with routing and staffing changes. Launched operations in 24 cities. Before that: Celonis and Novartis.

Good reasons to reach out

Questions about customer operations
Second opinions on automation decisions
Working sessions on Zendesk

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Courses and coaching offers
Offshore staffing offers

Travels often; replies within 48 hours

Skills

automationcustomer supportworkforce planningZendeskquality

Experience

Chief of Staff
Feb 2025 - Present
Cobalt Analytics · 1 yr 8 mo · Full-time · Warsaw, Poland
- Rebuilt the planning process the company still runs every quarter.
- Ran the support program across 9 teams to launch on schedule.
Operations Associate
Nov 2021 - Feb 2025
Celonis · 3 yr 3 mo · Full-time · Warsaw, Poland
- Negotiated 406 commercial agreements a year.
- Secured 8 payments licences.
Operations Associate
Oct 2020 - Nov 2021
Novartis · 1 yr 1 mo · Full-time · Warsaw, Poland
- Negotiated 232 commercial agreements a year.
- Secured 4 payments licences.

References

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Education

University of Amsterdam
BSc, Business Administration
2016 - 2019

Details

Compensation expectations

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